Chatbots 101: How AI is Fueling the Disruptive Force in Customer Relations

Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks.

Chatbots have been hailed as a mobile paradigm shift, the future of commerce, and a disruptive force in the customer service industry. Businesses are foreseeing immense potential and are investing heavily in this burgeoning market, which we estimate will reach a valuation of $102.29 billion by 2025.

In The Chatbots 101 Report, Insider Intelligence breaks down how chatbots work and looks at the future of the market.

This exclusive report can be yours for FREE today.

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