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    13 fast-food menu changes that outraged customers

    13 fast-food menu changes that outraged customers

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    After years of fans begging McDonald’s to bring back the McRib, it’s making its return nationwide on December 2.

    When it comes to switching up fast-food menus, some decisions don’t go over as well as others.

    Recently, fast-food fans expressed their outrage at multiple menu changes, including KFC’s decision to swap its famous potato wedges for fries and Taco Bell’s controversial move to drop potatoes from its menu altogether. McDonald’s has also made waves over the years by removing chicken tenders, the infamous McRib, and all-day breakfast from menus.

    Here are 13 times fast-food menu changes outraged customers.

    McDonald’s angered fans when it decided to drop chicken tenders from the menu in 2013, and again when the chain limited its menu due to COVID-19.

    McDonald's Chicken Tenders

    McDonald’s chicken tenders.
    Hollis Johnson

    The fan-favorite menu item, then called Chicken Selects, first arrived on menus in 2004. However, in 2013, they were removed from menus nationwide. Four years later, chicken tenders made their way back onto menus as Buttermilk Crispy Tenders. 

    However, much to the chagrin of McDonald’s fans, the chicken tenders soon sold out and were removed from menus nationwide.

    “McDonalds discontinued the chicken tenders and I’m sad,” one user tweeted, according to an article by The Daily Meal.

    “@McDonalds Ummmm when did you guys stop serving the Crispy Chicken Tenders that was the best thing you ever had!!!!” another Twitter user said.

    While chicken tenders did eventually return to menus, they have been temporarily discontinued yet again as the chain continues to operate using a limited menu during the coronavirus pandemic.

    McDonald’s may also be in the process of cutting its famous all-day breakfast, which started in 2015.

    mcdonalds vs homemade mcmuffin

    McDonald’s sausage, egg, and cheese McMuffun.
    Erin McDowell/Business Insider

    McDonald’s “temporarily” stopped serving all-day breakfast at the start of the coronavirus pandemic. However, many McDonald’s franchisees and workers are rallying for the famous all-day menu to never return.

    “As McDonald’s and franchisees evaluate if and how we bring All Day Breakfast back to our menus, we want to ensure these improvements will remain consistent for our customers,” McDonald’s said in a statement to Business Insider. “Any final decision will be made in partnership with our franchisees, based on consumer demand, and designed to drive the business while minimizing operational disruptions.” 

    Many customers are already getting antsy about the possibility of all-day breakfast never coming back. 

    “mcdonald’s bring back all day breakfast u weak worthless coward,” tweeted one user.

    Another person tweeted the chain saying, “@McDonalds when y’all gone bring back all day breakfast all I want is a McGriddle and I can’t get it.”

    The official McDonald’s Twitter account responded saying, “We’re not so sure about when. We’re still evaluating if and how we bring All Day Breakfast back to our menus.”

    McDonald’s faced backlash when it announced it would be removing cheeseburgers and chocolate milk from the Happy Meal menu.

    McDonald's Happy Meal

    A Happy Meal.
    Rogelio V. Solis / AP Images

    In 2018, McDonald’s announced it would be switching up its Happy Meal offerings in an attempt to make the kid’s menu item healthier. Cheeseburgers and chocolate milk would no longer be included in the Happy Meals but could be requested by customers.

    “With these planned menu updates, there will be average reductions of 20% in calories, 50% in added sugars, 13% in saturated fat and/or 17% in sodium, depending on the customer’s specific meal selection,” the company said in a statement.

    However, not everyone was happy with the change. Some angry parents took to social media to complain that the chain was overstepping and trying to make decisions regarding other people’s children’s diets, Business Insider reported at the time.

    KFC’s famous Double Down sandwich was met with buzz and criticism.

    kfc double down

    KFC Double Down.
    Kate Taylor/Business Insider

    The Double Down — bacon and cheese between two pieces of fried chicken instead of bread — quickly attracted attention from customers.

    “This is deep-fried madness,” Colbert Report host Stephen Colbert said when the sandwich launched. “This is breaded insanity. It is a sandwich that lacks all sandwich-ness. It’s like an edible Hieronymus Bosch painting wrapped in a paper straitjacket. If a sandwich has no buns, can it truly be called a sandwich?”

    Sales initially failed to meet the early buzz of the new menu item, and the item has since been removed from US menus.

    When Business Insider’s Kate Taylor tried it in South Korea, where they also add a hashbrown to the sandwich, she said it was slightly better than the original, though just as greasy.

    “It’s a beast of a sandwich, with greasy layers atop greasy layers. It is also fantastic if you like this sort of fast-food, deep-fried decadence,” she said. “The hash brown is an inspired addition, adding a much-needed carb element that brings the dish together and elevates it over the original American version.”

    Chick-fil-A caused an uproar in 2016 when the chain decided to drop the spicy chicken biscuit and coleslaw from menus.

    Chik-fil-A Chicken Biscuit

    Chick-fil-A chicken biscuit.
    Irene Jiang / Business Insider

    According to a previous article by Business Insider, Chick-fil-A faced backlash when it dropped a number of items from its menu in 2016, including the spicy chicken biscuit, coleslaw, oatmeal, cinnamon clusters, and some sauces and salad dressings. 

    One Facebook user called the menu change an “atrocity,” according to Business Insider. Other users also shared their concerns.

    “Cole slaw, carrot salad and now spicy chicken biscuits gone whoever is making these choices should be fired,” wrote one user.

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